Browse through the FAQs below to find the answers to your questions!

Our A.D.A.M. team has helped hundreds of our clients and has posted some of the most common questions here for your review.

Please don’t hesitate to contact us if you don’t find the answer to your question here.

Consumer Health

Our content is written at a middle grade reading level with an emphasis on plain language.
The A.D.A.M. SmartCare product supports HL7 URL-based implementation.
A.D.A.M. has a variety of delivery options available to you based on your hosting preference. These options include A.D.A.M.- hosted Application Service Provider (ASP), client-hosted HTML, client-hosted XML, and Web Services API. Please note that some products are available in all 4 delivery options, while other products are applications that are available only via ASP.
A.D.A.M. has been developing health content trusted by leading health care organizations for more than 20 years,

A.D.A.M. offers an unmatched breadth and depth of topics plus medical illustrations that are second-to-none.

All of the content goes through rigorous Meaningful Use and URAC accreditation processes to meet the latest regulatory guidelines, and to ensure the most clinically accurate and current information. In addition A.D.A.M. supplies NCQA-Certified Wellness Tools, including MyCheckUps.
A.D.A.M. has established rigorous editorial policies and procedures to ensure that you receive best-in-class health information for your organization. All content is reviewed by our physician review board at minimum every two years. In addition, A.D.A.M. has identified approximately 500 articles as core content, which we update every 12 months. Topics in this collection include medical science that is rapidly progressing, high-traffic assets, and in-depth reports.
A.D.A.M. has one of the world's leading online clinical and consumer health information libraries, with more than 22,000 searchable assets, including more than 8,800 articles, nearly 3,000 illustrations, and 85,000 internal hyperlinks.

Education

Adobe Flash is a free download that is used to present high-quality images and videos within the online program. For additional information on downloading Adobe Flash, please see their website at http://get.adobe.com/flashplayer
If you are a single user (student or instructor) go to the main login page for your A.D.A.M. product and select Forgot Your User ID or Forgot Your Password. For your User ID, you will be prompted for your email address that you registered the product under, as well as your secret question and answer. For your password, you will be prompted for your User ID, email, and secret question and answer. Select Recover and you will be sent and email with your current information.
If you are a site-license user behind your institution's Internet, contact your institution's system administrator.

The cause of a white screen when accessing the product is due to pop-up blockers being enabled in your browser or the browser is not running in compatibility mode.

Please try Ctrl+Alt as you open the link for the web site.

Different toolbars, programs, and browsers such as Internet Explorer, Google Chrome, and Firefox also contain pop-up blockers.

Please be sure you have turned them off or allowed the program in all browsers that you may be running on your computer.

Please also see these links for instructions:

Internet Explorer: http://support.microsoft.com/kb/909604

Google Chrome: https://support.google.com/toolbar/answer/9171?hl=en

Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Yahoo Tool Bar: https://help.yahoo.com/kb/toolbar

If you are having trouble subscribing online, you can always contact us by email at educationsupport@ebix.com or 1 404-604-2757. We'll be happy to assist you in setting up your subscription.
If you enter an incorrect username and password combination five times when attempting to log into an ADAM program your account will be locked as a safety feature to prevent access to your subscription by an unauthorized user. If you find that your account is "locked" when trying to log in, you will simply need to contact our support team by email at educationsupport@ebix.com . We will respond within 24 hours. You may also need to refer to the instructions on retrieving your username or password, or both.
If your instructor has notified you that Lab Exercises are required as a component to your course, you will need to complete one additional step after purchasing your subscription. We simply ask that you email us confirmation of your subscription (usually received when completing your order online) along with a short message requesting that lab exercises be activated within your account. We will then add your lab exercise component within 24 hours.
If you are having trouble ordering online you can always contact us by email at educationsupport@ebix.com or 404-604-2757. We'll be happy to assist you in setting up your subscription.
The 3D Anatomy portion of our program requires Unity 3d Player to be installed locally on your computer. Unity 3D Player is a free downloadable player used to present the 3D graphics in the 3D Anatomy viewer. This program allows the best graphics quality and speed for the presentation of A.D.A.M.'s award winning 3D Anatomy images. For additional information on Unity, and to download the plug-in, please visit: http://unity3d.com/unity/download .

Pharma & Life Sciences

A.D.A.M. is the premier provider of custom eLearning programs for health care. With our dynamic team of medical writers, instructional designers, graphic designers, medical illustrators, and subject-matter experts, A.D.A.M. can easily write, design, develop, and deliver the right custom training program for your needs. Contact us for more information on our custom work and services.
Yes, we are able to deliver a blended learning approach for your needs by creating custom learning for your sales force while utilizing content from our off-the-shelf library, in order to develop robust curriculum. With our dynamic team of medical writers, instructional designers, graphic designers, medical illustrators, project managers, and subject-matter experts, A.D.A.M. can easily write, design, develop, and deliver the right custom training program for your needs.
We have a listing of all of the courses readily available and in development. Contact us us to find more about our program development pipeline. If you cannot find the program you need or are seeking more information on topics that are not covered in some of our programs, they may be under development.
A.D.A.M. is able to create curriculum with a number of programs (such as Articulate Presenter, Articulate Storyline, Captivate, iSpring, etc.) in order to deliver content across a multitude of devices (such as iOS, Android, and Windows mobile devices) and operating systems. For more specific questions related to which program(s) would be right for your needs, please feel free to contact us for more information on which solution would be best.
Yes, with our HTML authoring tools, you can report to your LMS from your tablet, desktop, and phone, as well as track progress and completion scores.
Yes, A.D.A.M. is able to support a number of different languages and dialects in order to meet your global training needs. We can translate both the content onscreen, narration with a learning program, as well as the transcript appearing onscreen.
Please feel free to contact us at any time—we would be more than happy to answer your questions.

A.D.A.M. OnDemand

Yes. Our HTML5-based eLearning programs are designed to work on iPads and across different devices. Whether you are viewing our courses on a desktop computer, laptop, or tablet, our content is adapted to take advantage of your platform.
Yes. However, our programs will respond better on iPad 2 and higher.
Our eLearning programs require Internet Explorer 8 or higher, Mozilla Firefox 3.x or higher, Safari 3 or higher, or Google Chrome 10 or higher. Older browsers may require the Adobe Flash plugin 10.1 or higher to view our programs. Having our programs available in Flash and HTML5 offers you the best and most flexible viewing experience, as our player will automatically detect the right version for you. Overall, we offer you the best and most flexible viewing experience.
No. After the free 30-day trial period ends, you are under no obligation to continue, and no more action is required on your part.
If you can’t find the program you need or you are seeking more information on topics that are not covered in some of our programs, they may be under development. Contact us to find more about our program development pipeline.
If you organization does things a little differently and you would like to make modifications to topics that are already covered in a program content outline, then hybrid off-the-shelf programs might be the solution for you. We can assemble a program from our existing content and add your own custom content. We can also build new topics to your specifications and repurpose any nonproprietary content from our library. There is no need to create a new program from scratch, and you will only have to pay for the new custom topics you need. For more information on pricing and for any other inquiries, please contact us .
A.D.A.M. is the premier provider of custom eLearning programs for health care. With our dynamic team of medical writers, instructional designers, graphic designers, medical illustrators, project managers, and subject-matter experts, A.D.A.M. can easily write, design, develop, and deliver the right custom training program for your needs. Contact us for more information on our custom work and services.

Ask A Doctor

HealthcareMagic.com is a leading consumer-centric health portal, where users can interact directly with qualified Doctors and other Specialists.
A.D.A.M.s Ask A Doctor allows a consumer to write a health question or query, attach a picture or upload a lab report, and post to doctors around the world in just a few clicks. At any time of day, more than 100 doctors are online and ready to answer consumer’s questions. Our global network is made up of more than 15,000 doctors from more than 50 specialties who can answer questions in a matter of hours.
HealthcareMagic Doctors are online 24 hours a day, 7 days a week, 365 days a year.
HealthcareMagic Doctors are qualified medical practitioners who are licensed to practice in their own country or state.
The service fee is 100% refundable if you’re not happy with the service you received. Your money will be refunded within 24 hours, no questions asked.

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